Friday, August 27, 2004
Its Been a crazy couple of days for me, as I kinda got stuck in upstate New York.
See I had taken Monday and Tuesday as Vacation days, figuring that I was
travelling back on Tuesday, then "the Airlines" happened.
I had a 3:30 flight out of Syracuse through Washington to Miami, on UNITED Airlines (oh trust me this isnt a free plug!)
I was there at the airport Tuesday at about 2pm..
go to the electronic kiosk,
and it tells you to see a representitive.
counter wrapped all the way around the through the dividers and out into
the terminal.
After an hour plus of waiting, I was informed that it wasnt so bad that my
flight was late anyway... well I had a 6pm connection through Dulles. No
problem I was told, as it was just a 40 min flight... so at 4:30 when the
plane had still not arrived - and I was concerned about my connection I
was instructed to head back to the ticket counter, to see about arranging
for another flight... so after ANOTHER hour plus, waiting patiently in line watching the same lone attendant, trying to deal with an increasing number of upset
passengers, well its now about 6pm when I am instructed that not to worry
the 3:30 flight I was on was cancelled but the 7:30 flight would be
leaving at 9:30pm, and my connection I asked, I was informed I was already
ticketed on the next available flight out of Washington Dulles to Miami
at 6am Thursday morning!! How nice of them! I asked if they could get me
on another airline...
Well on the surface they said they would, but the last departing flight going into any airport to
connect to Miami was leaving at 6:20pm, and I wouldnt make it. (NOT BECAUSE I WAS WAITING IN LINE FOR TWO HOURS WATCHING ONE ATTENDANT!! - WHOSE FAULT IS THAT!!)
So Instead of spending the night in the terminal in Dulles, I decided to
spend the night back at my sisters place, and they rebooked me for the
10:30 AM flight out the next day Thursday morning.
It was more of the same the next day I went back, Almost an Identical
replay, get to the gate, go through security, plane is late, missed
connection back to the ticket counter (and every time through the security
screening!! We were now all on a first name basis! - yet every time I GET PULLED OUT FOR THAT *SPECIAL* Search!) Happened again with
the 12:30 flight again LATE! I thought United was a pretty good airline!?! Well that was before this exemplary display of customer service.
At
about 3:00 when It was beginnig to look a LOT like Tuesday, I DEMANDED
they put me on a different airline alltogether as I was not going to be
told again that I missed the last flight out to a connecting city since
they were LATE - because of weather or whatever other reason! I was finally
booked on a 5pm flight to Atlanta on Delta and an 8:30pm conection to
Miami. So I finally got out of Syracuse! More delays in Atlanta as my 8:30
flight didnt depart until well after 10pm but at least it left Atlanta! I finally
got in after midnight and another hour to get my luggage and get home! It
was very trying, but I made it! Which is more than I can say if I had decided to try and stay with United. I wonder if the Syracuse to Dulles flight ever wound up leaving Syracuse?
Anyway that was what happened to me the past couple of days, so Sorry if I
missed out on anything, but well like I said, I finally did make it!!
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